Dovetail One vs Evidano: pricing and features compared

Dovetail describes Dovetail One as “a unified platform that brings voice of customer, product, research, and revenue teams together” (Introducing Dovetail One, 6 Nov 2026). Three changes matter most to research teams:

• Who can buy it. Dovetail One is available to new customers from 6 November 2026. Dovetail says it is also rolling out the option to switch for existing Professional, Business and Enterprise customers.
• How it is priced. Pricing has three parts: a platform fee, users, and credits. Credits are “a shared AI usage balance for the workspace”; Chat, Agents and Digital Twins use them. Credits cost USD 0.15 each on every plan.
• What happens to older plans. In Dovetail’s words: “On 11 January 2027, workspaces on legacy plans will receive a credit grant.” And: “If your credits run out, AI feature usage will be limited and you’ll need to switch to Dovetail One to add more credits.”

Prices on their own don’t compare like for like, but a small team’s first-year cost is a useful place to start.

• Dovetail One Bronze: USD 4,800 a year for the platform, plus USD 0.15 for each AI credit the workspace uses (as of 14 Nov 2026). Credit spend depends on how much your team uses Chat, Agents and Digital Twins, so we haven’t estimated it.
• Evidano Pro: 5 users × USD 50 × 12 months = USD 3,000 a year, before usage-priced add-ons such as AI interviews (USD 0.60 per minute) or transcription beyond the first free hour (USD 1.00 per hour).
• A shorter project: Evidano Pro is priced by the month, so five people analysing one study over two months comes to 5 × USD 50 × 2 = USD 500.

What each fee buys is different. Dovetail’s platform fee covers a customer-feedback system of record with more than 40 integrations, Channels, Agents and MCP. Evidano’s covers research analysis of documents, spreadsheets and transcripts, with AI-moderated interviews and transcription as add-ons.

• Dovetail One may suit you if your organisation wants one shared place for customer feedback across teams, with integrations into tools such as Linear and Figma, Agents that route signals, and Digital Twins for testing ideas.
• Evidano may suit you if your work is research analysis: coding interviews, documents or open-ended survey answers by theme and question, comparing segments, and running AI interviews, with a monthly price per user.
• If you’re on a legacy Dovetail plan, note the 11 January 2027 credit-grant date, check with Dovetail how far your grant will go, and leave time to trial any alternative before then.

Evidano achieves over 90% inter-rater reliability with human experts in independent peer-reviewed research. It holds a SOC 2 Type II report and is GDPR and UK GDPR compliant. You can try it on the free plan with your own data, or try the AI interviewer demo.

Competitor facts and prices in this article come from the vendors’ own pages listed below, read on the dates shown. Prices are in US dollars as each vendor’s site showed them when viewed from the US, and may differ by region or change later, so check the linked page before you decide. Evidano’s prices are from www.evidano.com/plans.

• Introducing Dovetail One: Dovetail, published 6 Nov 2026; checked 14 Nov 2026.
• Dovetail pricing: Dovetail; checked 14 Nov 2026.
• Evidano plans and pricing: Evidano; checked 14 Nov 2026.