A research team at LUT University (Finland) and the University of Michigan (USA) used Evidano (previously AILYZE) alongside manual coding to analyze a global survey, published by Springer in 2026.
490end-user responses analyzed
Lecture Notes in Business Information Processing (Springer, ICSOB 2025)
Beyond dashboards: designing queries, cleaning and sampling social data, reading conversations in context, and the representativeness caveats that keep findings honest.
Customer Experience and Voice-of-Customer Research
Concurrent and retrospective think-aloud: the Ericsson–Simon rules that keep verbal reports valid, running sessions without leading, and analysing the streams.
Capturing life as it is lived: interval, signal, and event-based designs, protocol and burden decisions, compliance, and analysing within-person change.
Fetterman’s approach: communities assess their own programmes with an evaluator as coach — the three steps, ten principles, a worked case, and the independence debate.
Patton’s UFE: identify the primary intended users, negotiate intended uses, and make every design decision with them — framework, worked case, and the turnover risk.
Three head-to-head comparisons against expert human analysis — 371 interview transcripts with Arizona State and Penn State, 298 evaluation reports for a UN evaluation group, and UNICEF’s manual-coding review.
Model provenance for research-ethics review: a provenance-tiered curated corpus, and customer uploads, prompts and outputs excluded from training entirely.
Citation formats in APA, MLA, Chicago, Harvard and Vancouver, methods-section wording per workflow, and an AI-policy review of 41 journals across 8 disciplines.
Evidano, NVivo, MAXQDA, ATLAS.ti, Delve, Dovetail, Dedoose and Taguette compared on published accuracy evidence, codebook support, quote traceability, languages and price — with per-tool alternative guides.
An interactive cost calculator for your own scenario against NVivo, MAXQDA, ATLAS.ti, Delve and Dedoose, using each vendor’s official checkout prices, segmented by student, academic, non-profit and commercial use.
A head-to-head security comparison sourced from each vendor’s own terms — subprocessor chains, AI model ownership, human review, training use and encryption posture.
Thematic, content, frequency and cross-segment analysis, AI avatar interviewing, transcription, translation, web and social data collection, and visualization.